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FleetScan Solutions is a North American provider of best of breed GPS fleet vehicle tracking systems and RFID inventory asset management systems for business and government.
Serving Canada & USA

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Satisfying our customers is a business philosophy that we respect, practice, and emphasize in our business.

Need to Return a product?

To return a product to FleetScan Solutions, you'll need to request a Return Merchandise Authorization (RMA) number. This can be done by contacting our service department at info@fleetscan.com, or by telephone. NO returns of any type will be accepted without an RMA.

To request an RMA:
By phone: 1-604-781-1411
Monday - Friday: 8 a.m. - 6 p.m. CT
Saturday: 9 a.m. - 5 p.m. PT
By e-mail:
info@fleetscan.com

We'll need the following information to authorize your return:
- Customer name
- Invoice number
- Item serial number(s)
- Nature of the problem

In general, FleetScan Solutions accepts returns on merchandise from select manufacturers within 30 days. However, FleetScan reserves the right to authorize product returns beyond 30 days from the invoice date. IF the product is accepted after 30 days, credit will be issued toward one of the following:

 

  • FUTURE PRODUCT PURCHASES

  • ORIGINAL SHIPPING CHARGES ARE NOT REFUNDED ON RETURNED ITEMS. Customers are responsible for all shipping charges back to FleetScan Solutions on returned items, and FleetScan will pay the shipping charges on the replacement or exchange item(s) going back.
  • SEND YOUR RETURN VIA COURIER TO THE ADDRESS BELOW: AND FleetScan Solutions WILL COVER THE SHIPPING CHARGE
    • FleetScan Solutions
      #326-2906 W. Broadway
      Vancouver, BC
      Canada
      V6K 2G8

Returns within 30 days from invoice date can be for exchange, replacement refund or credit at FleetScan Solutions' discretion. Please be aware that specific manufacturers have more restrictive return policies.